Privacy Policy

Who We Are

This website is run by Hackers Golf Club, 190-194 St Mary's Road, Garston, Liverpool L19 2JJ ("we", "us", "our"). We are the controller of the personal information collected through this website. If you have any questions about this policy or your information, email us at info@hackersgolfclub.co.uk.

Information We Collect

• Contact details you give us when you send a message through our contact form or email us, such as your name, email address, phone number and the content of your message.
• Newsletter sign-ups: your email address if you join our mailing list.
• Orders and payments made through our online store, such as your name, contact details and order history. Card payments are processed securely by our payment providers and we do not store your full card details.
• Website usage information collected automatically, such as your device, browser, IP address, the pages you visit and cookies (see below).

Bookings, Memberships And Gift Cards

Simulator bookings, memberships and gift cards are handled by our booking partner TrackMan through their own booking website. When you book or join, TrackMan processes your information under their own privacy policy, and shares with us the details we need to manage your booking or membership.

How We Use Your Information

• To reply to your enquiries and manage bookings, parties, events and memberships.
• To process and fulfil orders for pick-up at the club house.
• To send you news, offers and events if you have signed up. You can unsubscribe at any time using the link in our emails.
• To run, secure and improve our website and services.
• To meet our legal and accounting obligations.

Our Legal Basis

Under UK data protection law we rely on: performing a contract with you (for bookings, memberships and orders); our legitimate interests in running and improving our business and replying to enquiries; your consent (for marketing emails and non-essential cookies); and our legal obligations.

Who We Share It With

We only share your information with trusted providers who help us run the business, such as our website and online store platform (Shopify), our booking partner (TrackMan), payment providers, email services and professional advisers. We never sell your personal information. Some providers may process data outside the UK, and where they do, appropriate safeguards are in place.

Cookies

Our website uses cookies that are needed for it to work, such as remembering your cart. With your permission we may also use analytics and marketing cookies to understand how the site is used. You can manage cookies through the cookie banner or your browser settings.

How Long We Keep It

We keep your information only for as long as we need it for the purposes above. For example, enquiries are kept for as long as needed to deal with them, and order and financial records are kept for as long as the law requires.

Your Rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to data portability, and to withdraw your consent at any time. To make a request, email info@hackersgolfclub.co.uk. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Children

Our website is not aimed at children, and we do not knowingly collect information from children online.

Changes To This Policy

We may update this policy from time to time. The latest version will always be on this page. You can also read our online store privacy policy.